Salesforce Claims 21x Growth for Agentforce Coworker, Takes It Into Teams

Salesforce says usage of Agentforce Coworker has grown 21x in three months, passing 185,000 users — and it is now betting that growth continues outside its own CRM. The vendor has embedded Coworker in Microsoft Teams, connected it to Google Workspace and Microsoft 365, and launched a $50 per user, per month pricing option.

That marks a strategic reversal for a company that has spent decades persuading customers to live inside its own platform. Zeus Kerravala, founder and principal analyst at ZK Research, called the Teams move the most telling element of the announcement.

"By embedding Coworker natively into Microsoft Teams and connecting into Microsoft 365, Salesforce is taking a pragmatic departure from its traditional walled-garden strategy," he told CX Today.

The 21x figure and the 185,000-user count are vendor claims; Salesforce has not published the methodology or baseline behind them.

What does Coworker actually do for sellers and service teams?

Coworker is Salesforce's AI teammate for employees. Instead of a worker choosing which Agentforce agent to use, they describe the job in plain language. Coworker plans the steps, coordinates the relevant agents and workflows, and returns results plus recommended actions for human review.

Salesforce's own example targets a seller working an at-risk renewal. Coworker assembles the service history, flags unresolved cases, and prepares the customer follow-up. In Teams, a service manager can task it with digging into an escalation directly from a chat thread.

The product works within existing permissions, sharing rules and access controls, according to Salesforce, with approval and audit options for supported actions. New skills let a proven workflow — for instance, a top rep's renewal playbook — become a one-line request any team member can run.

For revenue teams, the practical shift is workflow location. Renewal prep and escalation triage no longer require opening the CRM; they happen where the conversation already sits.

Is this an answer to agent sprawl?

Kerravala framed the announcement as a direct response to where enterprise AI has stalled.

"The real bottleneck in agentic AI hasn't been model intelligence," he said. "It's been context and fragmentation."

Meeting employees inside their collaboration tools, he argued, "solves the 'agent sprawl' problem head-on."

Liz Miller, VP and principal analyst at Constellation Research, read the same shift as part of a headless future for Agentforce — one that accepts work has "a space and place dictated almost entirely by the individual doing the work."

"Instead of establishing agents in each presentation layer, Agentforce Coworker drafts off of established, governed and trusted skills that are already known to deliver the expected AI outcomes," she told CX Today.

What does this change for the front-door contest with Microsoft?

Salesforce is not the only vendor chasing the AI entry point for enterprise work. On its earnings call last week, Microsoft chairman and CEO Satya Nadella said: "We think of Copilot as the new OS for work."

That sets up a direct contest. Copilot holds the native advantage inside Teams and Microsoft 365; Coworker now runs inside those same surfaces at $50 per user, per month, carrying Salesforce's CRM data with it.

James Nakashima, SVP of product management at Salesforce, put the product thesis plainly:

"The next era of enterprise AI isn't about giving users more agents to manage. It's about giving them one Coworker that brings the right agents together to get work done."

Whether the 21x growth rate survives contact with Microsoft's home turf — and whether buyers treat the usage figure as proof of adoption or as a claim awaiting third-party measurement — will shape how quickly the walled garden stays open.